Returns Center

How it Works

Select the items to return

Get a refund estimate confirmation

Send it back

Commonly Asked Questions

What items are returnable? 

Clothing, lingerie and XWiM purchased on xirena.com can be returned within 30 days of order delivery. Clothing items must be unworn and unwashed with tags attached to be eligible for return. Lingerie and XWiM must have liners intact to be eligible for return.

How soon will I get my refund?

Due to COVID 19, we might have a slight delay in receiving your return. Please allow our team additional time to process your refund; it will be issued to your original payment method.


What items are not returnable?

Any items marked as "Final Sale".

Can I exchange for another size or color?

At this time, we're unable to process exchange requests. We recommend returning your item for a refund, and placing a new order for your preferred size or color. 

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